Returns & Exchanges
At Loose Leaf Tea Company, we want you to be completely satisfied with your brew. If our tea or accessories don't meet your expectations, we offer a 30-day return window for unopened products and hardware.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Ensure your items are in their original packaging; for food safety reasons, loose leaf tea must be unopened with the heat seal intact.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing