Frequently Asked Questions
Everything you need to know about brewing the perfect cup.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using an airtight tin or an opaque glass jar.
Do you offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties.
Are your tea leaves organic and sustainably sourced?
We prioritize ethical sourcing and work directly with gardens that practice sustainable farming. Most of our selection is certified organic, and we clearly label these products on their individual pages.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if there is an issue with your order or the product is damaged upon arrival, please contact us within 14 days for a replacement or refund.
How much caffeine is in a typical cup of your tea?
Caffeine levels vary by tea type. Generally, black and matcha teas have the highest caffeine content, green and oolong teas have moderate amounts, and our herbal tisanes are naturally caffeine-free.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.